Terms of Service
Terms of Service
Welcome to Simplore.com. These Terms of Service govern your use of the Simplore.com website and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Simplore.com
Simplore.com is an online retail store operated from Brazil and serving customers in selected countries and regions internationally.
Business Name: Simplore.com
Email: support@shopsimplore.com
Phone: +55 81 99335-9056
Address: Rua Edson Borges da Fonseca, 51, Caruaru - PE, 55014-022, Brazil
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC-3)
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.
Product colors, dimensions, packaging, or other details may vary slightly from images displayed on the website.
If we discover an error in product information, pricing, or availability, we reserve the right to correct the error and, where appropriate, contact the customer before fulfilling the order.
3. Orders
When you place an order, you are requesting to purchase the selected products at the price displayed at checkout.
After placing an order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving payment issues, suspected fraud, inventory problems, incorrect product information, or other legitimate circumstances.
If we cannot fulfill an accepted order, we will contact you and provide an appropriate resolution, which may include a refund.
4. Prices and Payment
All prices on this website are displayed in US dollars (USD) unless a different currency is shown at checkout.
Applicable shipping costs, taxes, duties, or other charges will be disclosed where applicable.
Payment must be successfully authorized before an order can be processed.
Payments are processed through third-party payment providers. We only display payment methods that we actually accept.
5. Shipping and Delivery
Shipping and delivery information is described in our Shipping Policy.
We ship to the United States, Canada, the United Kingdom, Switzerland, Norway, all 27 member states of the European Union, Australia, New Zealand and Brazil.
Our delivery estimate for these destinations is 1–3 business days of order processing plus 7–12 business days in transit, for a total of 8–15 business days from the moment the order is placed. Orders placed after 5:00 PM (UTC-3) begin processing on the next business day. Shipping is currently free of charge to all of these destinations, with no minimum order value.
Delivery estimates are not guaranteed dates and may be affected by customs, carriers, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
6. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy. Requests must be submitted within 30 days of receiving your order.
Nothing in these Terms is intended to restrict mandatory consumer rights that apply under the laws of the customer's country or region.
7. Promotions and Discounts
Any promotional offer, discount, or special price is subject to the terms displayed at the time of the offer.
Promotions may have specific eligibility requirements, expiration dates, or product exclusions.
8. Intellectual Property
Unless otherwise stated, the content of this website, including text, logos, graphics, photographs, product descriptions, and other materials, is owned by or licensed to Simplore.com and may not be reproduced, distributed, or used without permission.
9. Prohibited Use
You agree not to use our website:
For unlawful purposes
To commit fraud
To interfere with the operation or security of the website
To attempt unauthorized access to our systems
To submit false or misleading information
To infringe the rights of others
10. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.
We may temporarily suspend or modify website features for maintenance, security, updates, or other operational reasons.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Simplore.com will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be published on this page.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
13. Applicable Consumer Rights
Nothing in these Terms is intended to remove or restrict mandatory consumer protection rights that apply to customers under the laws of their country or region.
Where mandatory local laws provide rights that differ from these Terms, those mandatory rights will continue to apply.
14. Contact Us
If you have questions regarding these Terms of Service, please contact us:
Simplore.com
Email: support@shopsimplore.com
Phone: +55 81 99335-9056
Address: Rua Edson Borges da Fonseca, 51, Caruaru - PE, 55014-022, Brazil
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC-3)