Contact Us

Contact Us

We are happy to help with any question about products, orders, shipping, returns or refunds. Our customer support team replies to every message within 1–2 business days.

Customer Support

Email: support@shopsimplore.com
Phone / WhatsApp: +55 81 99335-9056
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC-3)
Response Time: Within 1–2 business days

Business Address

Simplore.com
Rua Edson Borges da Fonseca, 51
Caruaru - PE, 55014-022
Brazil

This is our registered business address. It is not a returns address — please contact us before sending any product back, and we will provide the correct return instructions for your order.

Before You Write to Us

  • Order status or tracking: please include your order number.

  • Shipping times and destinations: see our Shipping Policy.

  • Returns, exchanges and refunds: see our Return & Refund Policy.

  • Damaged or incorrect item: please attach photos so we can resolve it faster.

Send Us a Message

You can also use the form below and we will get back to you by email.

{% form 'contact' %} {% if form.posted_successfully? %}

Thank you — your message has been sent. We will reply within 1–2 business days.

{% endif %} {% if form.errors %}

Please check the fields below and try again.

{% endif %}





{% endform %}