Shipping Policy
Shipping Policy
At Simplore.com, we aim to provide a simple, clear, and reliable shipping experience for our customers.
Delivery Time at a Glance
Order processing: 1–3 business days
Transit: 7–12 business days
Total time from order to delivery: 8–15 business days
Shipping cost: free, with no minimum order value
Business days are Monday to Friday, excluding public holidays. Orders placed after 5:00 PM (UTC-3) begin processing on the next business day.
Where We Ship
We currently ship to the following destinations:
North America: United States, Canada
Europe: United Kingdom, Switzerland, Norway, and all 27 member states of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
Oceania: Australia, New Zealand
South America: Brazil
If your country is not listed above, we are not able to deliver to your address at this time and it will not be available at checkout.
How Orders Are Fulfilled
To offer a wide selection of practical products at competitive prices, Simplore.com works directly with manufacturing and fulfillment partners. Orders are shipped directly from our supplier's fulfillment center to your address rather than from a local warehouse. This direct-to-you fulfillment model is why our delivery estimates fall within the 8–15 business day window described above.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
During periods of high demand, holidays, or promotional events, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Times
After processing, transit takes an estimated 7–12 business days, for a total of 8–15 business days from the moment you place your order. This applies to every destination listed above.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, holidays, weather conditions, and other circumstances outside our control.
Shipping Costs
We currently offer free shipping on all orders to the destinations listed in this policy. There is no minimum order value. If a shipping cost ever applies to a specific promotion or destination, it will be clearly displayed at checkout before you complete your purchase.
Tracking Information
When tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow some time for tracking information to become active after the package has been shipped.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout or in a specific promotion, these charges are not included in the product price or shipping cost and may be the responsibility of the customer.
Customers are responsible for complying with applicable import requirements in their country.
Delayed or Lost Packages
If your order appears to be delayed, please contact us so that we can assist you in checking the shipment status.
If a package is confirmed as lost by the carrier, we will work with the carrier and the customer to determine an appropriate resolution in accordance with our policies.
Incorrect Shipping Address
Please make sure your shipping information is accurate and complete before placing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
Simplore.com is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
Contact Us
If you have any questions about shipping or your order, please contact us:
Simplore.com
Email: support@shopsimplore.com
Phone: +55 81 99335-9056
Address: Rua Edson Borges da Fonseca, 51, Caruaru - PE, 55014-022, Brazil
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC-3)
Response Time: Within 1–2 business days