Return & Refund Policy

At Simplore.com, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or an exchange within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return or exchange:

• The request must be submitted within 30 days of receiving the order.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging and accessories, when applicable.

• The product must not have been damaged due to misuse, improper installation, or normal wear and tear.

Some products may be subject to additional return conditions where required by applicable law.

How to Request a Return or Exchange

Before sending any product back, please contact our customer support team at support@shopsimplore.com or through our Contact page. We reply within 1–2 business days.

Please include:

• Your order number

• Your name

• Your email address

• The reason for the return, or the variant you would like to exchange for

• Photos or other information when relevant

We will review your request and, if it is approved, send you the correct return address and instructions by email.

Please do not send products back before contacting us. Our business address is not a returns address, and items sent there without prior authorization cannot be processed.

Exchanges

We accept exchanges for a different size, color, or variant of the same product, within the same 30-day window and under the same eligibility conditions described above.

Because our orders ship directly from our fulfillment partners rather than from a local warehouse, an exchange is processed in two steps: once your return is approved and the original item is on its way back to us, we ship the replacement variant to you at no additional product cost. The replacement follows the same delivery estimate as a new order, 8–15 business days in total.

If the variant you want is unavailable, we will offer you a full refund instead.

Return shipping for an exchange follows the same rules as a standard return, described below.

Return Shipping Costs

Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of return shipping.

If you receive a damaged, defective, or incorrect product, we cover the full cost of the return or replacement. Please contact us as soon as possible with photos and your order information so we can review the issue and determine the appropriate resolution.

We do not charge any restocking fee.

Refunds and Processing Times

Once an approved return has been received and inspected, we will notify you of the outcome by email.

If the refund is approved, we issue it to the original payment method within 5 business days. Your bank or payment provider may take an additional 5–10 business days to post the refund to your account.

Original shipping charges, where applicable, may not be refundable unless the return is due to an error on our part or the product arrived defective or damaged.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

Depending on the circumstances, we may offer a replacement, a full refund, or another appropriate solution.

Non-Returnable Items

Returns and exchanges may not be accepted for:

• Products damaged through misuse or improper handling

• Products that have been modified or altered

• Items returned after the applicable return period

• Products that cannot be returned due to applicable health, safety, hygiene, or other legal restrictions

Where applicable law provides consumers with mandatory rights that differ from this policy, those rights will continue to apply.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.

For customers in jurisdictions where statutory cancellation, withdrawal, refund, warranty, or conformity rights apply — including the 14-day right of withdrawal in the European Union and the United Kingdom — those rights remain unaffected and apply in addition to this policy.

Contact Us

For questions regarding returns, exchanges or refunds, please contact:

Simplore.com
Email: support@shopsimplore.com
Phone: +55 81 99335-9056
Address: Rua Edson Borges da Fonseca, 51, Caruaru - PE, 55014-022, Brazil
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC-3)
Response Time: Within 1–2 business days